Your data, your rights
Updated on 24 October 2026
Last updated: 19 October 2026
1. Your rights
The Swiss Federal Act on Data Protection (FADP) and, where it applies, the EU General Data Protection Regulation (GDPR) give you the right to:
- know what data about you is processed, and get a copy (access);
- have inaccurate data corrected (rectification);
- have your data erased, unless a legal obligation requires it to be kept (erasure);
- receive the data you provided in a common format, or have it sent to another service (portability);
- object to processing or ask for it to be restricted, and withdraw consent you gave.
2. Whom to contact
It depends on your situation:
| You are… | Who decides about your data | Whom to contact |
|---|---|---|
| A customer of the altiusforms.com portal (account, subscription, invoices) | Altius Group SNC | Us, with the form below or at support@altius-group.ch |
| A user of an instance (your account in an organisation's instance, for example in the mobile app) | The organisation that runs the instance | That organisation's instance administrator |
| Someone who filled in a form | The organisation that gave you the form | That organisation: its contact details are in the terms and policy shown with the form |
For instance data, Altius Group SNC is only a processor: we host the instance for the organisation, which remains the controller (see the data processing agreement). If you are not sure whom to contact, write to us anyway: we forward your request to the organisation concerned and confirm it to you.
3. Time limits
We answer within 30 days of receipt. For a complex request this may be extended; we tell you before the deadline and explain why. We may ask you to confirm your identity, for example by writing from your account's email address. The answer is free of charge, unless the request is manifestly abusive.
4. Complaints
If you are not satisfied with our answer, you may contact the Federal Data Protection and Information Commissioner (FDPIC, www.edoeb.admin.ch) or, where the GDPR applies, the data protection authority of your country.
To delete your customer account entirely, see also Delete my account.
Send a request
You can also write to support@altius-group.ch. All fields are required, except the instance.