Manage your subscription

Everything happens in your customer area on this website: log in and open My account › Subscriptions.

View your invoices

In a subscription's details, the Invoices block lists your payments. The Billing portal button opens the Stripe portal, where you can download invoices as PDF and update your card.

Change plan

You can move to a larger or smaller plan at any time from the Billing portal.

Your instance is resized accordingly.
The price difference is prorated over the current period.
Before downgrading, check that your files fit in the smaller plan's storage.

Cancel

Open the subscription in Subscriptions.
Click Cancel subscription and confirm.

Cancellation takes effect at the end of the paid period; your instance stays available until then. As long as the period has not ended, Reactivate subscription undoes the cancellation.

Before the end: export your answers

Once the subscription ends, the instance is shut down. Export whatever you want to keep: answers as CSV or Excel, a PDF per answer, important files. See Analyse and export.

During the trial

Nothing is charged during the 14-day trial. If you cancel before the trial ends, you pay nothing.

A question about an invoice? Write to contact@altius-group.ch.